kyklàda.press Terms and Conditions
We are a small publishing initiative operating as a not-for-profit in Athens. We put effort into thinking distribution differently, bypassing larger distribution conglomerates in order to pay contributors and authors. Before you place your online order with us, we suggest you have a look at our Selling Points, there may be a supplier nearer to you, or simply ask your local bookstore.
1. Shipments
Your shipment is handled on a daily basis by our fulfillment company Süd-Ost Services in Waldkirchen, Germany. Average shipping time is 7-10 business days, do contact us before placing your oder if you are willing to pay for a faster method. Delays may occur due (post)pandemic malaise, Brexit and other restrictions around borders. Our shipping prices as indicated at the check out, are flat rates. The shipping cost for sending out 1 copy, is the same as shipping 2, 3 or 5 copies. Free shipping as of 5 copies. In working with flatrates, we make it possible for people further from the usual logistic centers to have access to our books. We recommend you to use the postal address where you can ensure that someone can receive the package during working hours: 9:00–20:00 from Monday to Friday.
2. Customs
Please note that you are responsible for additional import duties and taxes on your international order. Additionally, some orders may experience customs delays. Unfortunately, we do not have insight regarding these charges, and we suggest that you contact your local customs office for further information.
3. Purchase and Payments
All purchases are final. We accept payments by PayPal, or Debit/Credit card. Thank you for your patience and for supporting an ecosystem of small publishers during these challenging times.
4. Returns
If a parcel will return to our warehouse, for reasons attributable to you; we will send you an email to ask if you would like to pay for a second trial. This time all shipping costs will be on your behalf. If we won’t receive any answer, we will understand that you have abandoned the order placed. In that case, no refunds are applicable. Should you decide to return an order for refund, please note that kyklàda.press cannot be responsible for any customs duties or fees associated with return shipments and that any incurred costs will be deducted from your refund.
Paper is a living organism and it is an artistic choice to not cover our books in a protective film. Small damages may occur and we consider this part of the book making and distribution process. If you are not satisfied however, with the way your order reaches you, do get in touch with both orders [@] kyklada.press and prechtl [at] suedost-service.de we will find a solution together.
6. Your data
We do not store your payment data. We only collect your address for the purpose of shipping you the books. We do not store your e-mailaddress. If you would like to receive our newsletter, do sign up under ‘Contact’.
7. Contact us
If you need to, do contact prechtl [at] suedost-service.de for all questions regarding your shipment.